Human Factors Experiences in Context - Comparing Four Industrial Cases Using a Soft Systems Framework

In industrial production companies, the practice of assigning responsibility for human factors and ergonomics (HFE) to specific professionals (referred to as HF agents in this paper) may take on various organizational forms. This interview study examines the extent to which HF agents are able to give input towards the design of new production systems in different industrial sectors. The present paper reports on how HF agents work in four Canadian case companies from the Automotive, Nuclear Power, Poultry and Auto parts sectors. A stratified soft-systems framework was used to guide the comparison of the four case companies regarding the HF agents’ positioning in their companies and how this influences their work practices. HF agents and a cluster of 2 -3 surrounding colleagues with adjacent responsibilities were